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Personal/Professional Development Training
A lot of guff is talked about personal and professional development. Managers indulge in 360 reviews, trainers in Covey’s Habits and individuals go away more confused than ever.
In our experience, success in business, as in life, is down to effective communication. Daniel Goleman’s thesis in his book Emotional Intelligence is that neither high IQ nor exceptional academic achievement result in successful business people with satisfactory personal lives. Only people who get on with other people succeed. The good news is that getting on with people can be learned.
Our expertise is in breaking down emotional intelligence and effective communication into their component skills. To succeed, managers and staff need the capacity to
We train companies and individuals, transforming their working relationships through practical skills acquisition. We’d interrogate the issues in advance of the training so the emphasis can be on the specific skills to be enhanced. We take training participants through practical exercises, record these on DVD, and assess them within the group (or with the individual) to highlight strengths and challenges to be addressed. We interrogate participants’ empathy, observation and listening skills. We arrange realistic recreations of typically difficult situations and record how participants handle them.
The benefit of practical training like this is that participants learn on the hoof, under the (mild) pressure of a realistic situation. Theory, paradigms and concepts are avoided – people go away better at dealing with each other in the real world than when they arrived. Having handled the emotions evoked during the exercises, they are better equipped to handle the emotions in the work-place - and behave professionally.